Refund policy

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NECKAFFAIRS ACCESSORIES LTD
Jewellery Exchange Policy (UK)

At NECKAFFAIRS ACCESSORIES LTD, we are committed to providing high-quality jewellery and excellent customer service. While we do not offer refunds, we are happy to offer exchanges or store credit under the conditions below.

Exchange-Only Policy

We operate a strict exchange-only policy. Refunds are not available unless the item is faulty, damaged, or not as described, in accordance with UK consumer rights legislation.

Eligibility for Exchange

To qualify for an exchange:

  • Items must be returned within 14 days of delivery.

  • They must be unworn, unused, and in their original packaging.

  • All tags and hygiene seals must be intact.

  • Proof of purchase is required (e.g. receipt or order confirmation).  Non-Exchangeable Items

We do not accept exchanges for the following items unless faulty:

  • Earrings (due to hygiene reasons)

  • Custom-made, engraved, or personalised jewellery

  • Items that have been worn, resized, or altered after delivery

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, contact us within 14 days of receiving it. You will be entitled to a repair, replacement, or full refund in accordance with your legal rights.

We may request photographic evidence of the issue before approving a return.

How to Request an Exchange

To request an exchange:

  1. Email us at neckaffairs@gmail.com with your order number and reason for return.

  2. Send the item back via a tracked and insured delivery service.

  3. Return items to:

NECKAFFAIRS ACCESSORIES LTD
51 Artillery Place
London
SE18 4AB
United Kingdom

Please note: Return shipping costs are the customer’s responsibility unless the item is faulty.

Exchange Process

  • Once we receive and inspect your item, we will process the exchange within 5–10 business days.

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, we will issue store credit for the full value.

Contact Us

📧 Email: neckaffairs@gmail.com
📞 Phone: +44 7775 162221
📍 Address: 51 Artillery Place, London, SE18 4AB, United Kingdom

Thank you for shopping with NECKAFFAIRS ACCESSORIES LTD. We appreciate your support and understanding.